Refund policy

To return any part of an order initiate a return by sending an email to our Customer Care team to receive a return label for your shipment - d2ccustomer@zanella.com. In your email include your order number, item(s) to be returned and best contact number in case we need to contact you outside of email.

• Merchandise can be returned within 30 days of receipt.
• Items with original tags and packaging that have not been worn, washed, or altered can be returned for full refund. We reserve the right to refuse worn or damaged merchandise.
• Please note that we cannot process refunds and are not liable for the returns if the return packages are without necessary documents provided by us.
• Refunds are applied to the payment method used to place the order. $10 fee per label will be deducted from your refund.

After your return package was delivered, please allow up to 10 business days for your return to be processed.