Terms of service

The Zanella website is part of the Tengram Family of Sites (“Tengram Family”). Z Operating LLC (“Zanella,” “we,” “us,” “our”) respects the privacy of every individual who visits www.zanella.com (the “Site”) or responds to our interactive communications. The Site is operated by Zanella. By visiting the Site, you are accepting the practices described in this policy. This Privacy Policy (“Policy”) outlines the information we collect when you visit the Site, make a purchase, or respond to our interactive communications, and how we use that information on the Site and in the Tengram Family.

This Policy was last updated on September 16, 2018. This Site is operated in the United States. If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that any information you provide to us will be collected in or transferred to the United States. All data described by this policy is stored and processed in the United States.

You may visit and interact with the Site without providing any personal information. Currently, Zanella does not automatically collect what it considers personally identifiable information about you (your name, age, address, telephone number, or e-mail address) unless you provide that information to us voluntarily. For example, if you use the “contact us” section of the Site (also referenced as “contacts”), we ask for your email address. Your email address is all the information we require to respond to your query. You may also choose to provide us with other information, such as your phone number, or in the “message” section, your postal address and information about where you shop. This information is not mandatory, however, and you will not be required to complete it in order to hear from a Zanella representative. If you contact us through email communication, your email address and any relevant information contained in your email will also be collected.
You may sign up to receive our newsletter by providing us your email address. You may later unsubscribe from the email service by following the unsubscribe instructions contained in the email you receive.
You may also choose to register with the Site. If you choose to register, we will collect your email address and your name, along with your shipping and billing address to save you time when making purchases.
We also collect information from other sources, including from social media and other websites associated with zanella.com. For example, if you post a comment on the Zanella Facebook page or send us a message on Instagram, Twitter, or other social media platforms we may collect that information as described in this Policy. Please note that we may combine or cross-reference this information with other information that we collect about you and use it as described in this Policy.

In addition, Zanella may suggest that you post images to your Instagram account with certain hashtags. If you add those hashtags to your image, the image may be redisplayed on our Zanella website. While you retain ownership of the image, using the hashtags we request gives us permission to display the image. The image may contain information about you, and we may collect and use that information for marketing and research purposes (subject to the conditions described below). If you do not want your image posted on our website, please do not use the hashtags listed on the site.
When you make a purchase, we do not collect your payment information. We use companies specialized in collecting and processing your payment information, including stripe.com (as described in detail below).

When you provide us with personally identifiable information, we may use that information to improve the content of the Site, to notify you about updates to our websites, send you special offers, promotions, and to contact you for marketing purposes (with certain exceptions for our EU visitors, as described below). In order to improve your customer experience, your information is shared with our Tengram Family of websites (again, with exceptions for EU visitors) and any third party service providers we use to maintain the sites or to process order information, including Stripe.com, which is our credit card processing company.

We may release personal information if we believe in good faith that: the law or legal process requires it; we have received a valid administrative request from a law enforcement agency; or such release is necessary to protect our rights, property, or safety, or that of our respective affiliates, business partners, customers, or others. In the event of a sale, merger, or divestiture of the company, or an addition of a new business unit, or the addition of a company to the Tengram family of companies, your information may be shared with those third parties.
From time to time, if you have provided us with your email address (and consent if you are an EU customer), Zanella will send you newsletters, special offers, general information about our products and services, and other email correspondence. Zanella may send your content directly, or we may use our service provider email vendor to send you content. Regardless of the platform we use, Zanella makes commercially reasonable efforts to comply with all state and federal laws, including CAN-SPAM. If you do not want to receive email from us in the future, you may opt out by following the unsubscribe instructions contained in the email you receive. You may also contact us at the postal and/or email address listed in this Policy (d2ccustomer@zanella.com) and request that you not receive digital communications from Zanella or its affiliated websites. At your request, we will make commercially reasonable efforts to delete your information from our active files, provided, however, that we may retain—for legal compliance purposes only—your request and associated email in a hashed format so that we do not inadvertently restore your information to our database.

Please note that even if you request that we no longer send you marketing messages and/or delete your data, if you order online, we will send you an email confirming your order and may need to contact you by phone, email, or regular mail if we have questions about your order. We will retain the information you provide in connection with your order for as long as we have a legitimate interest in maintaining it for administrative purposes (such as returns).

In the event Zanella conducts an online promotion, contest, or sweepstakes (collectively, a “Promotion”), information we collect will be used consistent with the terms and conditions outlined in the promotion guidelines or rules, which may include a reference to this Policy. You can elect to provide permission for Zanella to use the email address and/or telephone number you provide when entering a Promotion for sending you marketing messages. However, you are only required to provide such permission in order to participate in a Promotion if it is necessary for the running of the promotion. For instance, if we request your email address or your social media handle because it is used to notify you if you’ve won and/or to send your prize, and you do not want to provide it, you will not be able to participate in the Promotion. Information you provide us will be used to administer the promotion. If you have not opted in to receive further communications about upcoming promotions, your identifying data will be retained only for as long as it is necessary to administer the Promotion and legally comply with our obligations that extend from your participation, including prize awarding, reporting obligations, and other legitimate matters.

If you would like to revoke your consent to receiving commercial messages you have previously opted in to receive as the result of a Promotion, you can use he unsubscribe link in any marketing message. If you have previously provided express written consent to receive commercial text promotions, you can reply “STOP” to any marketing text message you receive. You may also send an e-mail to d2ccustomer@zanella.com that contains the email address or phone number you wish to revoke consent for marketing messages. Please note that your inclusion of your mobile number in an order is consent to allow Zanella to send you non-marketing messages about your order or account.

Zanella may also use third parties to process your personal data when it serves a legitimate business purpose (such as fulfillment services, technical support, delivery services, and financial institutions). These third-party processors include, but are not limited to, Dyode, Digital Matter, Sellect, King & Partners, PayPal, Apple Pay, and Avalara. Our contracts with these third party processors require them to comply with the terms and the intent of this privacy policy, and make commercially reasonable efforts to safeguard your information.

If you do not want your personally identifiable information collected, please do not submit it to us. If you have already submitted this information and would like us to remove it from our records, please contact us at the postal or email address listed in this Policy. As noted above, we will make commercially reasonable efforts, consistent with industry standards, to close your account and delete your information. We cannot guarantee that information provided by you to us that has already been stripped of identifiable content, will be removed. As described elsewhere in this policy, in certain circumstances we cannot immediately delete your information, as we may be required to retain it for legal compliance or other legitimate business purposes.

Our email address is: d2ccustomer@zanella.com
Our Postal Address for our data control is:
Z Operating LLC
Attn: Customer service,
15 Riverside Avenue, Westport, CT 06880

Pursuant to your reasonable request, we will provide you or a third-party you specify with a list of all of your personal information that Zanella has collected, in a form that is portable to you.

Similarly, upon your request, we will make corrections to our records of your personal data.
We keep your information only for as long as we have a legitimate business purpose, and only that information required for the particular purpose for which you provided it. We will retain your personal information while you have an active relationship with Zanella, including if you have subscribed to a newsletter or other commercial/marketing content from us, have visited the site while logged in, have ordered a product, participated in a promotion, or have affirmatively made requests of us that we, or our data processors, are fulfilling. We will maintain your information for two years after that relationship ends, unless you request that we delete your information prior to the expiration of that period, which you may do at any time following the instructions here. Except as required under the law, your request will be honored within thirty days. If Zanella determines that it no longer requires your information for the purposes set forth above, including any legal purposes, it will delete your information.

We collect information that is not personally identifiable when you visit our Site. This includes the Internet browser you are using, general geolocation data saved on the device from which you access our Site (if you have enabled location services on your device), the computer operating system you are using, time spent visiting our websites, usage patterns within our websites, and the domain name of the website from which you linked to our Site or advertisement. It may also include aggregate information about our users, such as the number of users visiting the site or a portion of the site, all of which may be shared with third parties.

To help us serve you better, we collect information that identifies the computer or browser used to access our Site, as well as the user account associated with that computer/browser if you are logged in. Cookies are pieces of information placed in the settings of your web browser by a website server to identify your computer when you return to a website. Whenever a site welcomes you and tailors data to your specifications, it is reading a cookie left in your browser and identifying information that you may have registered during previous visits, such as your viewing preferences.

The use of cookies is a standard practice among Internet websites and most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Please note that some website features may not function properly if all cookies are blocked.

Certain cookies placed by our Site do not collect any personal information, and are essential to provision of a functional website and/or app, which we have a legitimate interest in providing (these are known as “Necessary Cookies” and include cookies that drive your navigation on our Site). Our Site also employs additional cookies that may in some cases collect personal information and/or track your internet usage for marketing purposes. Cookies are used on this site to store user:

country
region
language (if applicable)
currency (if applicable)

When you interact with our Site, we also collect limited non-personally identifying information that the browser you used makes available automatically. This information includes the internet address of the computer or network you used to access our site, the date, time, location and page(s) you visited on our site, the browser and operating system you used, and the referring page (the webpage that contained the link to our site that you clicked on to get there). In addition, we may use Google Analytics or other software to analyze your general activity on our site, including how long you are on a certain web page, and where you go. This information helps us maximize the user experience, and personalize your experience. It may also help us deliver ad content to you.
Please see the section below if you are accessing the Site from the European Economic Area (“EEA”) for additional information regarding cookies.

The safety of your credit card information is important to us, and Zanella makes commercially reasonable efforts to help protect the security of information you provide online in connection with a purchase. The ability to make a purchase may not be currently available to you from the Site.

We use stripe.com to process your online orders. If you choose to make a payment, please be aware that stripe.com is not affiliated with Zanella, but it adheres to privacy protocols, which may be found on its website. Review the stripe.com privacy policy prior to making a purchase. Your information is stored by stripe.com, not Zanella. Zanella is provided only with the information required to process your order, and provides stripe.com only with that information necessary to process your order.

Zanella strives to maintain a compliant website and is committed to providing an online environment that is accessible to all visitors in accordance with Section 504 of the Rehabilitation Act of 1973, Section 508 of the Rehabilitation Act (29 U.S.C. 794d), and relevant implementing regulations, as well as with the recommendations contained in the Web Content Accessibility Guidelines (WCAG) 2.0, promulgated by the World Wide Web Consortium, as may be updated and/or otherwise amended from time to time.

We recognize that accessibility and usability are not always possible in every area of the website or for those using assistive technology and devices. Therefore, Zanella has conducted, and conducts ongoing accessibility reviews of its website and has remediated and continues to remediate any issues identified during such reviews.

Please be aware that our efforts are ongoing as we incorporate the relevant improvements to meet the above-referenced laws, regulations and guidelines.

If you have specific questions or concerns about the accessibility of this site or need assistance in using the processes found within this site please contact us at d2ccustomer@zanella.com

If you have found an inaccessible area on the site, please be sure to specify the Web page and provide us with any other information you may think will help us locate the area. We will make all reasonable efforts to make that page accessible. Otherwise, if a page cannot be made accessible we will work to make a text version available. If you have a need for a specific electronic format, please contact us at d2ccustomer@zanella.com

Please provide the format that you require the content to be in, the web page address of the material, and your contact information. We welcome your questions about this accessibility statement and comments on how to improve the website's accessibility.

If we determine, based upon the information available to Zanella, that you are an EU citizen and/or are residing in the EEA, we will ask for your consent prior to sending messages regarding special offers or promotions, contacting you for marketing purposes, and/or sharing your information with the other members of the Tengram Family of Sites. If you access the Site from the EEA, you are not required to accept non-necessary cookies that collect personal information in order to use our Site. When you access our home page, you will see an option to update your cookie preferences at the bottom of the page. You may personalize your experience by clicking on that option. This includes a choice as to whether you accept placement of cookies that collect personal information. You may withdraw this consent at any time by altering these settings. If you are not logged in to an account, then you will be given the choice of whether to accept cookies that collect personal information each time you access one of our Digital Properties. Once you leave our Site, you have the right to request that we delete selected cookies or to ask that we delete all cookies by altering your cookie preferences as noted above.

The Site is a general audience website, intended for adult use. Zanella does not market to, and does not knowingly collect any personally identifiable information from, children under sixteen (16) years of age. Please contact our customer service department if you are aware of any personal information supplied to the Site by a child under the age of sixteen (16).
To the extent any website that is part of the Tengram Family of Sites does collect information from children, any children’s information is not shared with Tengram’s general use websites, including this Site.

From time to time, Zanella may feature websites unaffiliated with it. Those sites may have their own privacy policies, or no privacy policies at all. You will be notified when you are being redirected to another site, and accessing these links takes you out of the Zanella environment. Zanella has no control over or responsibility for any unaffiliated third party sites or the content contained in them, and we provide these links solely for the convenience of our visitors. Zanella does not sponsor, endorse, or otherwise recommend such sites or any products or services they may offer.
If you are linked to a site that is part of the Tengram Family, please check the privacy policy on that site.

We take reasonable and appropriate security measures to protect unauthorized access, alteration or destruction of data located on and collected by our Site. Sensitive and private data exchange between the Site and its users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We exercise reasonable care to protect your non-public personal information. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your non-public personal information, we cannot guarantee the security of any information you transmit to us or receive from us while it is in transit. Once we receive your personal information, we maintain physical, electronic and procedural safeguards to protect it. If a data breach occurs, we will notify you and the proper EEA authority (if required) within 72 hours (if reasonably feasible). If we are unable to notify the proper EEA authority within 72 hours, our notice will be accompanied by reasons for the delay.

The California Online Privacy Protection Act requires that we outline our practice as it is related to federal do-not-track signals that may come from your browser. Because this signal does not often reflect the preference of our consumers, this website does not respond to it. Users may, however, request to unsubscribe, as discussed earlier in this Policy.

California residents may also request a record of all personally identifiable information we have on file, as well as a list of all third parties in the event Zanella has disclosed personal information during the preceding year for the third parties’ direct marketing purposes. To obtain this information, please contact us at:

Our email address is: d2ccustomer@zanella.com
Our Postal Address for our data control is:
Z Operating LLC
Attn: Customer service,
15 Riverside Avenue, Westport, CT 06880

Please include the phrase “Your California Privacy Rights” in the subject field of your email or on the envelope or post card and in the actual request. For all requests, please include your name, street address, city, state, and zip code. We will not accept requests via the telephone or by facsimile. We are not responsible for notices that are not labeled or sent properly, or that do not have complete information.